An example: Colorado's one local associate who only has 4-5 local offices can assist the Washington DC team (3 people) with their 19 offices' helpdesk tickets that can be handled remotely. Because we are in the expansion phase, post IPO we have been using TeamViewer to allow new markets' local IT take on the load of another market. We use it a lot since covid 19, it has also helped with scaling the helpdesk team as a national model, allowing us to be more lean in larger markets.
